FAQs

How do you do what you do? What’s your creative process like?

One of our key ways to enhance creativity is to remove as many distractions as possible from our creative process. You won’t find us attending conferences or following design trends. This enables us to think in an restricted way about your brand, free of conventionality. We don’t come in with prejudices or preconceived ideas, we’re a blank slate.

When we start work on a project, our process begins with understanding your goals for your project. We have a unique and fun way of doing this, but be warned, it isn’t for the faint-hearted, and shallow answers won’t work here. Our brand questions will challenge you to think of your brand in ways you never have before.

Once we’ve gathered all the information we need, we put our creativity and imagination to use, and combine this with our industry-leading technical skills and expertise.

This is how we produce branding for companies that are ambitious, rebellious, and changing the world.

How do you handle feedback? Can you handle constructive criticism?

We’re only happy if our clients are happy. If something isn’t quite right; let us know. We are open, inclusive, and straight-talking. Feedback is vital for growth and improvement. We don’t just want you to love our work; we want it to also transform your business.

What’s your pricing structure? What’s included in your fees?

Our pricing structure is flexible and designed to cater to the unique needs of each brand we work with. We typically offer the following packages:

Brand audit We do this so you can establish a baseline for your brand, and determine whether or not a branding project is even necessary.

Projects Whether it be logo design, website redesign, or a brand overhaul, we’ve got it covered.

Ongoing support: Sometimes you need someone on your team to handle quick day-to-day items, as well as larger and more sophisticated brand implementation projects. We work as your out-of-house design team for a fixed number of hours each month.

When we supply a quote, we make sure everything is included, so there are no nasty surprises later on. We’ll also communicate a clear timeline, so you’re never in the dark.